hl77 is located at: We believe every player deserves a gaming experience that is enjoyable and safe. Responsible gaming isn't just a policy — it's a core value of our brand.
1 What does responsible gaming actually mean?
Responsible gaming means keeping gaming as a source of entertainment — not a source of financial pressure or emotional dependency. At hl77, responsible gaming is a complete framework that puts each player in control of their own experience.
Online gaming or betting becomes a problem when it starts affecting your daily life, family, work, or finances. hl77 always wants you to stay in control of your play — not the other way around.
The key principles of responsible gaming are:
- Treating gaming as entertainment, not a source of income
- Setting your budget and time limits in advance
- Avoid placing larger bets to recover losses after a losing streak
- Avoid gaming when you are feeling down or under stress
- Being open with family and friends about gaming
- Taking a break or seeking help when needed
2 Recognising the signs of problem gambling
Gaming addiction or problem gaming doesn't always appear overnight — it builds up gradually. Watch out for the following signs in yourself or someone you know.
Financial Warning Signs
- Spending more on gaming than you can afford
- Chasing losses by placing more bets to win back money
- Taking on debt or draining savings because of gaming
- Using money set aside for bills or essential expenses on gaming
Psychological and behavioural signs
- Unable to stop gaming, or repeatedly trying and failing to do so
- Feeling restless, irritable, or low when not playing
- Hiding your gaming from family or friends
- Time for work, studies, or family is being cut short because of gaming
- Thinking about gaming constantly
Important: If two or more of the above signs have been present for over a month, it's time to seek help. This isn't a sign of weakness — it takes courage to take care of yourself.
Take the risk assessment below to evaluate your current situation:
Gaming Risk Indicator (Self-Assessment)
3 Effective ways to protect yourself
The most important part of responsible gaming is planning ahead. At hl77, we provide a range of simple tools and strategies to help you maintain healthy gaming habits.
Practical tips
- Decide how much BDT and how much time you'll spend before you start playing.
- Always keep your gaming budget separate from your everyday expenses.
- Never gamble with emergency funds or household money.
- Make it a habit to check your account balance at the start of each session.
- Take regular breaks — rest for at least 10 minutes every hour.
- Stay active in hobbies and social activities outside of gaming.
- Never play under the influence of alcohol or substances.
- After a loss, close your session instead of placing bigger bets in frustration.
Keep in mind: There are no guaranteed wins in gaming. Winning and losing are both part of the game. Only ever wager what you can afford to lose without it significantly impacting your life.
4 Step-by-step guide to setting limits
Log in to your hl77 account and set limits at any time from Account Settings. Here's a step-by-step guide:
Log In to Your Account
Log in to the hl77 platform with your username and password.
Go to Profile Settings
Click the profile icon in the top right corner and go to the "Responsible Gaming" menu.
Choose your limit type
Choose what you need — deposit limit, loss limit, session time, or bet limit.
Set your limits on amount and time
Set a daily, weekly, or monthly limit and specify the BDT amount.
Confirm
Reducing a limit or setting a new lower limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period.
5 Self-Exclusion: How to Take a Complete Break
If you feel you need a break, use hl77's self-exclusion feature. It is a powerful tool that will keep you away from the platform for a set period or permanently.
Types of Self-Exclusion
- Temporary exclusion: Temporarily suspend your account for 1 day, 1 week, 1 month, or 6 months.
- Long-Term Exclusion: Deactivate your account for 1 year or longer.
- Permanent exclusion: Contact the support team to permanently close your account.
During self-exclusion: You will not be able to log in to your account or make any deposits, promotional emails and SMS will be disabled, and if you attempt to open a new account, the system will automatically block it.
Your balance will remain secure during self-exclusion and can be withdrawn once the period ends. Once activated, self-exclusion cannot be cancelled before the set period expires — this is intentional, to ensure you get a genuine break.
6 The role of family and loved ones
Problem gaming is often noticed first by family and close friends. If you think someone you care about is struggling, here are a few things to keep in mind.
How to Help
- Express your concerns calmly, without anger or criticism.
- Listen to how they're feeling and be there for them without judgment.
- Encourage them to seek professional help.
- Contact the hl77 support team to report any concerns about an account.
- Seek emotional support for yourself too — when a family member struggles with addiction, it takes a toll on you as well.
Third-Party Request: If you believe a family member is affected by problem gambling, please notify our support team. We will investigate and take the necessary action.
7 Minor Protection
Hl77 strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and identity is confirmed through the KYC process.
Advice for Parents
- Use parental control software on your device.
- Use internet filters to block online gaming sites.
- Keep your account login details out of reach of children.
- Have open conversations with children about the risks of online gambling and gaming.
- If you have any suspicions, contact hl77 support right away.
Urgent Notice: If you become aware that a minor has opened an account on hl77, contact our support team immediately. We will act without delay and close the account in question.
8 Where to find help
Problem gambling is a recognised mental health condition. There is no shame in it. Seeking help at the right time is the wisest thing you can do. hl77 is always here for you.
Contact us directly for support Support email Write: [email protected] — Our trained team will respond in Bengali.