hl77's Privacy Policy —
Our Commitment to Protecting Your Data

1 What Information We Collect

To provide services on the hl77 platform, we need to collect certain information. This data comes from two main sources — information you provide directly and information collected automatically.

Directly Provided Information

• Identity Information: Full name, date of birth, gender.
• Contact Information: Mobile number, email address, home address.
• Identity Verification Documents: Copy of national ID, passport, or driving license (as part of the KYC process).
• Payment Information: Mobile banking number, last four digits of bank account. Full card or account numbers are never stored on our servers.
• Support Contact: When you contact our support team, a record of that conversation is kept.

Automatically Collected Information

• Device Information: IP address, device type, operating system, browser type and version.
• Usage Data: Pages visited and time spent, games played, and the duration and frequency of gaming sessions.
• Transaction Details: Deposit and withdrawal history, bet amounts, and results.
• Log Data: Login and logout timestamps, failed login attempts, password change records.

2 Purpose of Data Collection

Hl77 uses your data for defined, legitimate purposes. No information is used without a clear reason.

• Account Management: Your data is used to create, manage, and secure your account.
• Identity Verification: The KYC process confirms that you are of legal age and that your identity is valid.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Service: To respond to your complaints or questions and to resolve any issues.
• Responsible Gaming: To monitor your gaming behaviour, identify risky patterns, and provide timely support.
• Fraud Prevention: To detect suspicious transactions and account activity.
• Legal Obligations: To meet regulatory requirements and comply with anti-money laundering regulations.
• Service Improvement: To improve platform performance and enhance the user experience.
• Personalized Offers: To send you relevant promotions based on your preferences (only with your consent).

3 Who Your Information Is Shared With

Hl77 may share your information only in limited, specific circumstances and only with the following parties:

Approved Sharing

• Payment Provider: For transactions via bKash, Nagad, Rocket, or bank, only the minimum required information is shared to complete the payment.
• Game software provider: Data shared with Live Casino or slots software partners for the purpose of running games.
• KYC Verification Service: With authorized third parties to verify identity and age.
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.
• Anti-Money Laundering Authority: As part of our legal obligations.

4 Data Storage & Security

Hl77 follows industry-standard technologies and practices to keep your data secure.

Technical Security Measures

• 256-Bit SSL/TLS Encryption: All data transfers are secured with the highest level of encryption.
• Firewall Protection: A multi-layered firewall prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: Important data is backed up in secure locations.
• Access Control: Only authorized personnel can access specific data.

Data Retention Period

Your data is not kept beyond what is necessary. It is deleted according to the following guidelines:

• Transaction records are retained after account closure in accordance with legal obligations.
• KYC documents may be retained for up to 5 years after account closure.
• Support chat logs are automatically deleted after 2 years.
• Marketing data is deleted immediately upon withdrawal of consent.

5 Cookies & Tracking Technologies

The hl77 website uses certain cookies and similar technologies to improve your browsing experience and keep the platform running smoothly.

Cookie Types

• Essential Cookies: Maintaining login sessions, security tokens. The site cannot function without these.
• Functional Cookies: To remember your language preference, game settings, and account preferences.
• Analytics Cookies: To understand which parts of the site are most used and to improve our services.
• Security Cookies: To detect fraud and cyber attacks.

6 Your Rights

As an hl77 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

7 Minor Protection

Hl77 is strictly for users aged 18 and above. We do not knowingly collect or store data from minors.

• Age is verified at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a user under 18 is immediately closed and any collected data is deleted.
• If you are aware of a minor using our platform, please notify our support team.

8 Third-Party Links & Services

The hl77 platform may use third-party game software or payment gateways, each of which has its own privacy policy.

Keep the following in mind when using third-party services:

• Hl77 is not responsible for the privacy practices of third-party services.
• It is advisable to read the payment gateway's policy before submitting your information.
• We work only with trusted and verified partners.
• Information shared with third parties is kept to a minimum and used only for its intended purpose.

9 Privacy Policy Updates

Hl77 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance.

• A notification will be posted on the platform for any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You can check the "Last Updated" date at the top of the page to stay informed of any changes.
• Contact our support team if you need a copy of a previous version of the policy.

10 Contact Us

Contact us for any privacy questions, complaints, or rights requests. Our dedicated privacy team will respond within 72 hours.